Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices and rights available to you. It applies to our services for United Kingdom players and to other markets where we operate in compliance with applicable law.

1. Legal Status

We operate under the United Kingdom Gambling Commission (UKGC) Remote Casino Licence 000-080123-R-334455-001 for our UK-facing services. Our operations are subject to UK law and regulator requirements concerning player protection, fairness, and data handling.

As a regulated service we may be required to process and disclose personal data to the UKGC, law enforcement, or other authorities when required by law or to meet our regulatory obligations.

2. Registration and Login Process

When you register an account and log in we collect personal data needed to create and maintain your account. This typically includes:

• Full name and date of birth (to verify age and identity).
• Contact details such as email address and telephone number.
• Residential address for identity and eligibility checks.
• Account username and password, and any profile preferences you set.

We also process identity and address verification documents in line with our legal obligations. We use this information to:

• Confirm your identity and age;
• Prevent fraud and unauthorised access;
• Comply with legal and regulatory requirements.

Lawful bases for processing include performing our contract with you, compliance with legal obligations, and our legitimate interests in keeping accounts secure and preventing abuse.

3. Games and Software Providers

To provide games and a seamless playing experience we share certain gameplay and account-related data with third-party game studios and platform providers. This may include data necessary to operate and personalise games, track bets, winnings and to maintain fair play.

Some of the providers we work with include established studios and aggregators. These partners process data under their own privacy practices and may be located inside or outside the UK. We seek to ensure that third parties provide appropriate safeguards for your data.

4. Bonuses and Promotions

We process your account and gameplay data to determine eligibility, apply bonuses, and administer promotional offers. This can include tracking wagering activity and bonus use to ensure compliance with promotion rules.

For marketing communications we rely on consent where required or our legitimate interests to keep you informed. You can change your marketing preferences in your account settings or by contacting us.

5. VIP and Loyalty Program

Participation in loyalty and VIP programmes requires the processing of gameplay, account activity and contact details so we can calculate points, assign tiers and deliver personalised rewards.

We may profile activity to tailor offers and to identify VIP eligibility. You have the right to object to profiling where it is based on our legitimate interests and to withdraw any marketing consent you have given.

6. Payment Methods and Banking Terms

We collect and process transaction-related data necessary to manage your account, confirm payments and comply with regulatory requirements. This processing is carried out securely and only to the extent required to provide our services and meet legal obligations.

We do not retain personal payment data longer than necessary and we ensure protection of transaction-related records through technical and organisational measures.

7. Key Terms and Conditions

We process personal data to enforce our terms and conditions, to resolve disputes, to investigate suspicious activity and to protect users and our services from fraud and misuse.

If we suspect breach of terms, fraud or unlawful activity we may restrict or close accounts and disclose relevant information to authorities as required.

8. Mobile and Technical Features

When you access our services via mobile app or browser we collect technical information to deliver and improve the service. This can include:

• Device identifiers and operating system;
• IP address, browser type and settings;
• App usage data and crash diagnostics;
• Approximate location for compliance with local access restrictions.

We and our service providers also use cookies and similar technologies for authentication, security, analytics and personalised content. You can manage cookie preferences through your device and browser settings where applicable.

9. Security and Fair Play

We use industry-standard technical and organisational measures to protect your personal data, including encryption, access controls and regular security testing. These measures help safeguard data during storage and transmission.

To maintain fair play we may share relevant data with independent auditors and certified testing bodies. We also retain records required to demonstrate compliance with fair play and regulatory standards.

10. Responsible Gambling Features

We use personal and account data to provide and manage responsible gambling tools such as deposit limits, time-outs and self-exclusion. We may analyse play patterns to identify potentially harmful behaviours and to offer help or intervention.

We provide information about independent support organisations and, where required or authorised by you, may share data with third-party support or exclusion services to uphold your self-exclusion choices.

11. Advantages and Disadvantages (Privacy Perspective)

We aim to deliver benefits such as personalised offers, safe account access and improved service through data processing. At the same time, processing may involve necessary sharing with regulators, service providers and auditors.

We minimise data processing to what is necessary, implement safeguards and provide choices so you can control how your data is used.

12. General Information

International transfers: Some service providers and partners may process data outside the UK. Where transfers occur we put contractual or other safeguards in place to protect your information.

Data retention: We retain personal data only as long as necessary to provide services, to meet legal and regulatory requirements, and to resolve disputes. Retention periods may therefore vary depending on the nature of the data and legal obligations.

Your rights under applicable data protection laws include:

• The right to access the personal data we hold about you;
• The right to correct inaccurate or incomplete data;
• The right to request deletion or restriction of processing in certain circumstances;
• The right to object to processing based on legitimate interests, including profiling for direct marketing;
• The right to data portability where applicable;
• The right to withdraw consent where consent is the lawful basis for processing;
• The right to lodge a complaint with a supervisory authority if you believe your rights have been infringed.

To exercise your rights or for any privacy-related questions, please contact our Data Protection team at [email protected]. When you contact us please provide enough information for us to locate your data and verify your identity. We will respond in line with applicable legal requirements.

We may update this Privacy Policy from time to time. Where changes are material we will notify you through the channels you have agreed to receive communications from us.